Effective Date: 21st June
Thank you for shopping at Blue Light Defenders. We are committed to ensuring your satisfaction with our products. If you need to return a product or request a refund, please read our policy carefully to understand the process, conditions, and timeframes involved.
- Returns and Exchanges
a. Eligibility: We accept returns and exchanges within 30 days from the date of purchase. To be eligible for a return or exchange, the product must be unused, undamaged, and in its original packaging.
b. Initiation: To initiate a return or exchange, please contact our customer support team at mahathiralikhan715@gmail.com or reach out to us at the following address:
Blue Light Defenders Bangladesh, Dhaka, Uttara, Sector 10, House 13, Road 13
c. Return Shipping: The customer is responsible for the shipping costs associated with returning the product, unless the return is due to a manufacturing defect or an error on our part.
d. Condition of Returned Product: Please ensure that the returned product is properly packaged to prevent damage during transit. We recommend using a reputable shipping service and obtaining a tracking number for the return shipment.
e. Verification and Approval: Once we receive the returned product, we will inspect it to verify its condition. If the product meets the return eligibility criteria, we will process the return or exchange accordingly.
- Refunds
a. Eligibility: Refunds are issued for eligible returns that comply with our Returns and Exchanges policy.
b. Refund Process: Once your return is approved, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please allow a reasonable processing time for the refund to be reflected in your account.
c. Non-Refundable Items: Certain items are non-refundable, including gift cards, downloadable software, and items not in their original condition.
- Damaged or Defective Products
a. Reporting: If you receive a damaged or defective product, please notify us within 48 hours of delivery. Provide details and, if possible, include supporting photographs or videos. We will guide you through the return or replacement process.
b. Return Shipping: In the case of a damaged or defective product, we will cover the return shipping costs. Our customer support team will provide instructions on how to proceed.
- Contact Information
If you have any questions or need further assistance regarding our refunds and returns policy, please contact our customer support team at mahathiralikhan715@gmail.com or reach out to us at the following address:
Blue Light Defenders Bangladesh, Dhaka, Uttara, Sector 10, House 13, Road 13
Please note that this refunds and returns policy is provided as a general template and may need to be customized to align with your specific business practices and legal requirements. It is recommended to consult with a legal professional to ensure compliance with applicable laws and regulations.
- Cancellation of Orders
a. Order Modification or Cancellation: If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request. However, please note that once an order has been processed and shipped, it cannot be modified or cancelled.
- Product Warranty
a. Limited Warranty: Our products come with a limited warranty against defects in materials and workmanship. The warranty period and coverage may vary depending on the specific product. Please refer to the product documentation or contact our customer support team for detailed warranty information.
b. Warranty Claims: If you believe your product is covered under warranty due to a defect, please contact our customer support team. We may require proof of purchase and additional information to process the warranty claim. If the defect is determined to be covered under warranty, we will provide a repair, replacement, or refund, as deemed appropriate.
- Customer Support
a. Contact Information: For any questions, concerns, or assistance related to refunds, returns, or general inquiries, please reach out to our customer support team at mahathiralikhan715@gmail.com or contact us at the following address:
Blue Light Defenders Bangladesh, Dhaka, Uttara, Sector 10, House 13, Road 13
b. Timelines: We strive to respond to all customer inquiries within 48 hours. Please allow us this time to address your concerns and provide appropriate assistance.
- Modifications to the Policy
a. Policy Updates: Blue Light Defenders reserves the right to modify or update this refunds and returns policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about any updates.
b. Continued Use: By continuing to use our website and making purchases, you acknowledge and agree to be bound by the most recent version of this refunds and returns policy.
Please note that this refunds and returns policy is provided as a general template and may need to be customized to align with your specific business practices and legal requirements. It is recommended to consult with a legal professional to ensure compliance with applicable laws and regulations.